Shipping Policy

Thank you for choosing AnimePillow.Store. We are dedicated to delivering our original artist-designed dakimakuras to fans all over the world.

1. 100% Discreet Packaging

We value your privacy as much as you do.

• Neutral Packaging: All orders are shipped in plain, unbranded boxes or tear-proof mailers.
• Discreet Labeling: The shipping label will contain only necessary delivery information. No character names, series titles, or sensitive descriptions will appear on the outside of the package.

2. Processing & Production Time

Many of our premium 2-Way Tricot & Peach Skin pillowcases are printed-to-order to ensure the highest print quality.

• Standard Processing: 5–15 business days.
• Peak Season: During holidays or major sales, processing may take up to 20 business days.
• Note: Processing time is separate from shipping time.

3. Shipping Rates & Delivery Estimates

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). Tracking information will be active within 24–48 hours.

5. Customs, Duties, and Taxes

AnimePillow.Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

6. Damages & Lost Packages

If you received your order damaged, please save all packaging materials and contact our support team at info@animepillow.store within 48 hours with photos.

7. Incorrect Address Disclaimer

We are not responsible for lost packages due to incorrect or incomplete shipping addresses provided by the customer. Please double-check your address before confirming your order.